Refund Policy

Refund Policy — Deckbase
Last updated: September 20, 2026

Overview

Deckbase sells digital subscriptions, credit packs, and software only; no physical goods are sold. This Refund Policy explains our approach to refunds, cancellations, and billing disputes.

Subscription Billing

Deckbase may offer premium or paid features. Purchases are processed via Stripe (web), Google Play Billing (Android), or Apple App Store (iOS). Subscriptions renew automatically at the start of each billing period (monthly or annual) unless you cancel before the renewal date.

Cancellation

You may cancel your subscription at any time. Cancellation stops future charges, and you retain access to premium features until the end of the current billing period. If you do not cancel before a free trial ends, the paid subscription begins automatically and the same refund terms below apply.

Refunds

We do not offer refunds for subscription fees already paid, including unused portions of a billing period, except where required by applicable law or as provided by the applicable platform (Google Play or Apple App Store refund policies). Examples of laws that may apply in certain jurisdictions include the EU/UK 14-day cooling-off right for digital services (which may be waived if you expressly consent to immediate performance) and Japan’s Act on Specified Commercial Transactions.

If you purchased through a mobile app store, you can also request a refund directly from the platform:

If you believe you are entitled to a refund under applicable law, please contact us at Contact us with your account email and transaction details. We will review your request and respond within 5 business days.

Credit Packs

Credit packs are consumable digital purchases and are non-refundable once purchased, including credits that remain unspent in your account. Where applicable law grants you a withdrawal right — for example the EU/UK 14-day cooling-off period for digital services — that right is unaffected by this policy. Purchases made through a mobile app store are governed by Google Play or Apple App Store refund policies.

For clarity on how the two kinds of credits differ: the credits included with a subscription plan reset at the start of each UTC calendar month, and any unused plan credits are forfeited at that reset. Purchased credits do not expire and remain in your account until you use them. Neither kind is refundable or redeemable for cash. See Terms & Conditions section 5 for the full terms on credits.

Billing Disputes

If you notice an unauthorized or incorrect charge, please contact us first at Contact us. If we cannot resolve the issue, you may contact your payment provider (Stripe, Google Play, or Apple) in accordance with their dispute process. Chargebacks or payment disputes may result in suspension of your account until resolved.

Contact

For any questions about this Refund Policy, please contact us at Contact us.