Refund Policy — Deckbase
Last updated: April 22, 2026

Overview

Deckbase sells digital subscriptions and software only; no physical goods are sold. This Refund Policy explains our approach to refunds, cancellations, and billing disputes.

Subscription Billing

Deckbase may offer premium or paid features. Purchases are processed via Stripe (web), Google Play Billing (Android), or Apple App Store (iOS). Subscriptions renew automatically at the start of each billing period (monthly or annual) unless you cancel before the renewal date.

Cancellation

You may cancel your subscription at any time. Cancellation stops future charges, and you retain access to premium features until the end of the current billing period.

Web: Cancel via your account settings or the Stripe customer portal.
Mobile (Android): Cancel via Google Play subscription settings.
Mobile (iOS): Cancel via App Store subscription settings.

Refunds

We do not offer refunds for subscription fees already paid, except where required by applicable law (such as consumer protection laws in your jurisdiction) or as provided by the applicable platform (Google Play or Apple App Store refund policies).

If you believe you are entitled to a refund under applicable law, please contact us at Contact us with your account email and transaction details. We will review your request and respond within 5 business days.

Billing Disputes

If you notice an unauthorized or incorrect charge, please contact us first at Contact us. If we cannot resolve the issue, you may contact your payment provider (Stripe, Google Play, or Apple) in accordance with their dispute process. Chargebacks or payment disputes may result in suspension of your account until resolved.

Contact

For any questions about this Refund Policy, please contact us at Contact us.